Return Policy

Frzowski Ventures – Return Policy

Last Updated: [Date]

Thank you for choosing Frzowski Ventures. We aim to provide you with high-quality cosmetic products and exceptional service. In the event that you need to return a product, please review our Return Policy below.

1. Eligibility for Returns

  • To be eligible for a return, the product must have been purchased directly from our website or an authorized Frzowski Ventures retailer.
  • Returns must be initiated within [number of days] days from the date of delivery.
  • Products must be in their original, unopened, and unused condition with all packaging and labels intact.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our Customer Support team at [Contact Information] to request a Return Authorization (RA) number.
  • Provide your order number, the name of the product you wish to return, and a brief explanation of the reason for the return.
  • Our Customer Support team will provide you with an RA number and further instructions for returning the product.

3. Return Shipping

  • Customers are responsible for the cost of return shipping.
  • Please ensure that the product is securely packaged to prevent damage during transit.
  • We recommend using a trackable shipping method and keeping the shipping receipt for your records.

4. Inspection and Processing

  • Once we receive your returned product, it will undergo an inspection to ensure it meets the eligibility criteria.
  • If the return is approved, we will process a refund or replacement, as per your request, within [number of days] business days.

5. Refunds and Replacements

  • Refunds will be issued to the original payment method used for the purchase.
  • Replacements will be shipped to the address provided during the return process.
  • Refunds do not include the original shipping costs, which are non-refundable unless there was an error on our part.

6. Exceptions

  • We cannot accept returns for products that have been opened, used, or damaged by the customer.
  • For hygiene and safety reasons, certain products, such as cosmetics with broken seals or skincare items, may not be eligible for return unless they are defective or damaged upon receipt.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support team immediately, providing photos of the damaged or defective item. We will work with you to resolve the issue promptly.

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at [Contact Information].

By making a purchase from Frzowski Ventures, you acknowledge that you have read and agree to this Return Policy. We reserve the right to update or modify this policy at any time. Please refer to the most recent version on our website.

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